ACME has launched ServiceAnywhere a fully managed, 24/7 IT support service that delivers enterprise-grade helpdesk, incident management, and proactive infrastructure monitoring to organisations that need professional IT support without the cost and complexity of building it in-house.
What ServiceAnywhere Provides
ServiceAnywhere covers three service tiers, designed to match the support needs of different organisation sizes and IT complexity levels:
- Essential 24/7 helpdesk for end-user issues, standard hardware and software support, and SLA-governed incident response
- Advanced Everything in Essential plus proactive monitoring of servers, network infrastructure, and cloud workloads, with automated alerting and first-response remediation
- Enterprise Everything in Advanced plus dedicated service delivery management, change management processes, and monthly service review reporting
Why ACME Launched ServiceAnywhere
Many organisations in Bahrain and the wider GCC operate with an IT team that is too small to provide true 24/7 support coverage but too large and complex to go without professional IT support. ServiceAnywhere fills that gap: providing the coverage, process rigour, and accountability of an enterprise IT support function at a predictable monthly cost.
The service is built on ACME’s 45-year history of IT delivery in the region, combined with a modern ITSM platform, AI-assisted first-response capabilities, and a multilingual support team covering Arabic, English, and other languages common in the GCC workforce.
“ServiceAnywhere is for every organisation that deserves enterprise-grade IT support but has been unable to justify the cost of building it. We have taken what we do for our largest clients and made it available to organisations of every size.”
ACME Managed Services Director
Try ServiceAnywhere ACME offers a 30-day ServiceAnywhere pilot for qualifying organisations, with no long-term commitment required. Request a pilot →
